Our team is in need of a report that will show all ticket behavior and how long it stays at a particular status.
I.e., ABC-1 Ticket Status -> Open -> In Progress -> Escalated -> In Progress -> Done.
What we need to see in the report: How long was ABC-1 in "Escalated" before it gets transitioned back to "In Progress.".
Goal: To have a report that we would be able to pull/build following a regular cadence, that data will help in showing trends in what type of tickets are usually escalated, how long an escalation usually lasts before getting resolved, etc.
Hello @Jillian Marabut
Thank you for reaching out.
I'm afraid Jira does not have a report to display the time that an individual issue has spent in a determined status, so we created the following feature request to implement this functionality:
Feel free to vote and watch the suggestion and bug to increase its priority and also receive notifications about any updates.
As workaround options, you can try one of the options below:
Let us know if you have any questions.
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