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Is there a way to create JSM Services without opsgenie?

George Abdo March 21, 2024

Hi All,

I want to use "Services objects" in JSM to store information about the various services that we support or use in our systems.
However, we do not use Opsgenie we use other non-integrated alerting tools and this is not going to be changed.

What I would like to do is create Services and add properties, owners, escalations etc without having to reference Opsgenie teams etc.

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Stephen Wright _Elabor8_
Community Leader
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March 21, 2024

Hi @George Abdo 

Where are you looking to add these services objects to within JSM?

Ste

George Abdo March 21, 2024

I'm creating it in "services" in the JSM project:

Capture.PNG

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 22, 2024

Hi @George Abdo 

Possibly? You only need a service type and tier to create them. But I think it might become more complex once you get into fields like "Responders'"

Would Asset Management be a possible alternative, and build out the services in there? - https://www.atlassian.com/software/jira/service-management/features/asset-and-configuration-management

Ste

George Abdo March 24, 2024

Thanks @Stephen Wright _Elabor8_ 
Yes, it is looking like I will have to do it in Assets instead. I was hoping to use Services as it would have been the more logical repository.

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