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Is there a way to change the value of a custom field based on other custom field value

Rahul Krishna Vangara March 19, 2024

Trying to find a way to change the value of a field when a value is chosen on another custom field from a large number of values,


I am not familiar with JSM but I know in Jira software we can do it with scriptrunner but is there a way we can do it without hard coding all the custom field options in script.

I read about dynamic forms in JSM but I do not know if it satisfies our requirements.

we have a numerous values that we need to match.

Any help would be appreciated.

2 answers

0 votes
Rahul Krishna Vangara March 27, 2024

To expand on the question I have a field called customer and I have a field called customer base.

If I choose customer as London.

Customer base should change to United kingdom


If I choose customer as Sydney

Customer base should change to Australia.




I know I can acheive this using scripting fields or behaviours in scriptrunner, but I dont want to hardcode all the customers and customer bases in the script itself, is there any other way to do this other than asset management, we have scriptrunner.

0 votes
Walter Buggenhout
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March 19, 2024

Hi @Rahul Krishna Vangara,

If you talk about JSM and large numbers of options in fields, I would suggest looking into the premium plan and assets. There is a learning curve before you'll be up and running, but the possibilities are quite extensive.

A good starting point would be this asset and configuration management guide.

Hope this helps!  

Rahul Krishna Vangara March 21, 2024

Thanks Walter, Although I can achieve this using asset management feature I want to explore other options because my requirement is technically not at all related to this feature.

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