Is there a way to add a reporter to multiple tickets or is it done one ticket at a time?

[Fahad Akhtar]

Hi,

One of our customers recently had a change in their email domain name? They were sent new invites to the new email address and reassigned the service desk customer role to their respective projects and have access to it via the Jira portal. Because they were reinvented with new emails and new accounts they lost visibility to their old tickets. I then went back an added the new accounts to the reporter field as well as the new organization with the new accounts to each of their 200 tickets. Is there a faster and more efficient way to do that? 

Thanks,
Fahad

[Joseph Chung Yin]

@Fahad Akhtar -

Take a look at this link to use CSV to conduct a backend bulk change of all of your existing JSM project issues -

https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Fahad Akhtar]

What if it is just to change the reporter on all tickets on one project? Not all projects. 

[Joseph Chung Yin]

@Fahad Akhtar -

Since the issue reporter will be different (regardless if it is just for one project or all projects), the CSV solution is the best way.

Otherwise you can use Advanced Search (via JQL) to select a subset of issues from one reporter, and then conduct a bulk change operation to change all of the specific set of issues to another specific reporter

Here is a link for you to take a look - https://support.atlassian.com/jira-service-management-cloud/docs/edit-multiple-issues-at-the-same-time/

Example -

Run a search to obtain all the issues reported by Bob Smith that you want to change to Mary Case....

Once the result set is obtained, then click on the "..." symbol (upper right of the screen), and then select 'Bulk change xxxx issue(s)" option.  Afterward follow the instructions to complete the reporter update process.

Hope this helps.

Best, Joseph