We want to add Flags to Jira Service Management issues to easily note items that are blocked because of known Atlassian issues. I know we can do this with a new workflow status, but for us, that isn't ideal. We'd prefer to do a flag and then be able to remove these issues from our KPIs.
We haven't been able to find a way to do it. We've tried adding the "Flagged" field to the issue types, but that field doesn't show up in the view.
Thank you in advance!
I was just investigating this. You can use the "Flagged" field to make issues show a flag when looking at them, but this is just "Impediment" on the JSM queue.
You could create a "Flag" checkbox field with a flag emoji: 🚩. I use an automation like this to manage them:
Unfortunately, it's not a tight column like the Issue Type or Priority columns:
Still, works well enough for flagging issues.
Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events