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Is there a recommended means in Jira Data Centre to migrate from Service Desk to ITSM?

* Can anyone advise re this please?

* We are currently on Jira v9.4.2

Thanks for any help.


Steve G

1 answer

4 votes
Robert Wen_ReleaseTEAM_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 23, 2023 • edited

Hello @Steve G 

If I understand your question you are running Jira Software or Jira Core and need to add Jira Service Management?

If that's the case you can upload the JSM plugin (you'll want the 5.4.2 version) and install in your Data Center installation.  The link to the download area follows

You'll probably have to start with a trial license and then move to purchasing licenses.

Hope this helps

Hi Robert,

I hope you are well and thanks for your reply.

To clarify:

* I recall this announcement:

UPDATE: The Early Access ITSM Program is now compl... - Atlassian Community

* I am aware that this is published for the clooud version of Jira

Can I move my existing project to the ITSM template? | Jira Service Management Cloud | Atlassian Support

* That cloud document contains this:

"If your project uses, or is similar to the previous IT service desk template"

* There doesn't though seem to be an equivalent document publlished re Jira Data Centre

* I'm hoping there may be some info available to help us explore and potentially migrate from service desk to ITSM

I hope this helps clarify. Thanks for any help you and/or anyone else can offer.


Steve G

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