Update as of November 9, 2020
The Early Access Program is now complete. The new features listed below and more are now available in Jira Service Management, formerly Jira Service Desk. Click here to learn more about the new features and learn about the announcement.
Meet the new and improved IT service management template for Jira Service Desk! Here are a few of the powerful features ready and waiting for you:
Better focus on ITSM - clear ticket categories for incident management, change management, service requests and problems so your team can route and triage quickly and efficiently.
Respond faster to incidents - loop your team in and give context on any ongoing major incidents with the ability to link and escalate tickets to resolve incidents faster via a seamless integration with Opsgenie.
Deploy with confidence - keep a watchful eye over any deployments made through Bitbucket Pipelines or other third-party CI/CD tools, a change risk assessment engine and a services registry.
Bear in mind that early access means that this template is a work in progress, so we need your help to shape its future. If you decide to opt-in, please take a moment to hit the Give feedback button in the lower-left corner of your project and let us know what you like now and what you’d like to see in the future.
This early access template is currently only available in Classic projects. You can opt-out at any time by returning to the opt-in screen.
It's available right now! To opt-in, all you need is an existing Jira Service Desk Cloud site and Jira admin permission.
Go to <your site name>.atlassian.net/jsd-itsm in your browser.
This address will take you to a special page where you can enable the ITSM template on your site.
Click here to learn more about how to set up your new ITSM project.
For Jira Service Desk Server customers - As we get feedback from Cloud customers on these great new experiences, we’ll be bringing over the best and adapting them for Server and Data Center customers. The first experience you can expect is incident management capability. To hear more about what that entails, register for our Remote Summit (it's free!) and watch the keynote session called, "Atlassian Data Center: Building for change and scale." To learn more about the newest features on Server and Data Center, check out this blog: https://community.atlassian.com/t5/Jira-Service-Desk-articles/What-s-New-in-Jira-Service-Desk-Server-amp-Data-Center-Remote/ba-p/1338620#M249
Cheers and thanks for participating!
Molly BronsteinAtlassian Team
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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