Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Is there a quick way to transfer ownership of automation rules, component leads, etc?

The person that built our JIRA helpdesk has left the company and the account has since been deleted/disabled. It could be a coincidence but the assignee automation as well as the email responses have since stopped working. I went in and noticed all the rules and components were under ownership of the previous employee.

Is there a way to automatically transfer ownership or would I have to manually do it 1 by 1 for every object I find?

3 answers

2 votes
Jack Brickey Community Leader Sep 15, 2021

Hi Landon, welcome to the community. Unfortunately there is no means of doing this. You will have to go through each place and change.

This seems to cover what you want...I haven't tried it yet, but I'm in a similar situation. I'm a bit wary of doing this because it affects so many automations. If it failed and they all started failing I'd be in a world of hurt. Has any one else used this feature with success?

Jack Brickey Community Leader Mar 17, 2022

Good find @Chris Stival ! I have not seen that before. I'm sure when it got added I haven't been to that more area in sometime. So glad they added it.

Like Chris Stival likes this
Jack Brickey Community Leader Mar 17, 2022

@Landon Tran , definitely recommend this as "the" answer here.

@Jack Brickey yeah this has to be somewhat new. I just sort of tripped over it because the previous system owner asked me about taking his account off of the automations because of the bulk of email that he's been getting. I'm leaning towards bulk changing them to the 'Automation for Jira' user instead of using my own account, to avoid the same problem down the road.

@Landon Tran Most importantly, you have to check the 'Actor' for the automation rules. By default, it will be the 'Automation for Jira' user. But in case it got changed, you have to modify it to a user who has permission over the project(s) to perform all the functions that you want the rule to execute. 

You can access the whole list of automation rules created by accessing the link below rather than going through each and every project.

System --> Automation rules --> All rules

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

491 views 3 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you