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Is there a grace period for renewing Jira Service Management?

Our JSM subscription is expiring soon and we haven't yet been able to complete a renewal through our reseller/Atlassian.  Is there a grace period where we can continue to work on the renewal process and still use JSM or will it stop functioning on our renewal date?

1 answer

Hi @Bill Webster - Best is to reach out to Atlassian support for an official response.

I have tried contacting both our reseller and Atlassian support.  I have yet to receive an answer about this from either.

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