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Is there a good way to differentiate tickets submitted via email vs thru the UI?

Maria DePasquale March 8, 2024

We are enabling ticket submit via email.  Once a ticket is submitted via email, I'm not seeing anything that tells me it was an email submit.  Ideally, I'd like to auto-assign email-submitted tickets to a special user so they stand out.  I had used one of my existing emails and I forwarded it to the jira email acct and the TO acct (the submitting acct) was then in the body of the email.  I set up an automation to look for that acct and do an auto-assign which works well.  If a user sends a fresh email, I can't find anything for an automation to look for as a differentiator.  Has anybody found a way to do this?

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Maria DePasquale March 8, 2024

I found a solution which is to create an automation that looks for required fields that are empty as they could not be empty if submitted via the UI.  This works great.

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