We are enabling ticket submit via email. Once a ticket is submitted via email, I'm not seeing anything that tells me it was an email submit. Ideally, I'd like to auto-assign email-submitted tickets to a special user so they stand out. I had used one of my existing emails and I forwarded it to the jira email acct and the TO acct (the submitting acct) was then in the body of the email. I set up an automation to look for that acct and do an auto-assign which works well. If a user sends a fresh email, I can't find anything for an automation to look for as a differentiator. Has anybody found a way to do this?
I found a solution which is to create an automation that looks for required fields that are empty as they could not be empty if submitted via the UI. This works great.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.