Is there a general jira itsm templet available.

Kaustubh Harshe May 5, 2023

Hi

I am a service desk project for my Dev team.

I was searching for empty templet or a general templet where I can remove all request type and add my custom request type 

I have tried with general templet which was available but with in that email request type Iam not able to remove it

Need suggestions and help on this please 

Thanks in advance

1 answer

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Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 5, 2023

Hi @Kaustubh Harshe and welcome to the community,

Use the general template as you have already chosen, and simply disable the email request by going into the project > project settings > Email Requests > click on the ellipsis menu > Disable All Email Requests:

disbale email requestys.png

After doing so, go back to your request types and make any changes you want.

Let me know if that helps!

Kaustubh Harshe May 5, 2023

Hi @Alex Koxaras _Relational_ ,

Thank you for your response!..

In first image you can see that option is available to delete request Type , but in 2nd image you can see there is no option to delete the Email Request Type 

Is it possible to remove Email request?

1.JPG2.JPG

Thanks

Kaustubh

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 6, 2023

As I see you are working on a TMP. In this case:

  • Go to project > project settings
  • Channels > Email
  • And the click on the ellipsis menu and disable the email request

disable email req tmp.png

Kaustubh Harshe May 8, 2023

Hi @Alex Koxaras _Relational_ ,

Thank you for response!.

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 8, 2023

@Kaustubh Harshe did you manage it?

Kaustubh Harshe May 9, 2023

Hi Alex,

I was able to manage it.

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 9, 2023

@Kaustubh Harshe thanx for the confirmation! Kindly mark my answer as accepted then, in order to help others in the community with the same question. Much appreciated!

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