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Is there a automation timetracking when opening a ticket?

Edited
Jeremy
Jeremy Mar 31, 2023

I want a timer to start automatically when I open a ticket in Jira Service Management. Is it possible or is there a plug-in?

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Dave Mathijs
Dave Mathijs
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Mar 31, 2023

Hi @Jeremy 

Out-of-the box, this is not possible. there are free apps that feature a timer:

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Asha
Asha Mar 31, 2023

Hello @Jeremy 

If this is Jira Service Management, You can use the Concept of SLAs. Or even you can have Automation as well to keep track of time.

Thanks

Asha

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Dave Mathijs
Dave Mathijs
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Mar 31, 2023

@Jeremy I may have misunderstood your question entirely. In that case, @Asha is correct.

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Dan Breyen
Dan Breyen
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Mar 31, 2023

There are SLAs that have kicked in out of the box.  I went in and tweaked them to fit my situation.

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