Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is their any way to rearrange Queues created in JIRA Service Management


I'm trying to reorder queues created in one of projects of my JSM cloud instance. Unfortunately I can't reorder them. Is their any way to do this?

2 answers

0 votes

@Madineni can you clarify? Are you trying to rearrange the order that the queues are listed in your sidebar, or rearrange the tickets in a queue?

If it's the latter, you can click on the column headers in your queue to resort the issues, or you can edit the queue's JQL to include an ORDER BY clause. You cannot drag and drop tickets in the queue to reorder them as you would in a Jira Software backlog; JSM queues do not have the concept of issue ranking.

Show us a screenshot, cuz the Queues are "drag and drop"


I Tried drag and drop but not able to do that.

Seems like it's a cloud problem - latest report is from today (


Try from another browser first...and if doesn't work, try to like click and hold on a queue and try to move it.

If not you need to wait for Atlassian to fix this

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

307 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you