Is it possilbe to copy KB articles?

Bim Lloyd July 31, 2024

Maybe I am just missing something, but there doesn't seem to be a way to copy / duplicate Knowledge Base articles. This seems pretty odd as the Service Desk Project "starts" with how-to template articles that I apparently can't copy to use as templates. 

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Christopher Yen
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 31, 2024

You can copy from the Confluence view. I believe the knowledge articles are just confluence pages which can be copied.

 

From the knowledge article settings it will link you to the confluence space the articles are housed2024-07-31 16_15_37-Window.png

and then from there the pages can be copied

2024-07-31 16_16_15-Window.png

We try to instruct our service owners / agents to create and manage the articles from Confluence

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Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 31, 2024

@Bim Lloyd 

Welcome to the community.  For KB articles, it is controlled from the source app, you cannot copy the source article via JSM.  You will have to go to the source app and copy it from there.  

I agreed with what @Christopher Yen stated in regards to Confluence app.

Hope this also helps.

Best, Joseph Chung Yin

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