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Is it possible to use more than one mailbox in one JSM for inquiries?

Felix Egerer
Felix Egerer Oct 14, 2021

Hi folks,

I would like to have several mailboxes in my 'Jira Service Management' in which the e-mails are pre-sorted in order to have a better overview. Is there a possibility? Maybe an app or something else?
For example a mailbox for hardware inquiries and a mailbox for software inquiries and so on...

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Jack Brickey
Jack Brickey Community Leader Oct 14, 2021

in Cloud JSM you can leverage at most 2 emails per project: one that Atlassian provides for each project and one custom email that you can setup.if you need more you options are separate projects or an addon from the Marketplace.

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Felix Egerer
Felix Egerer Oct 14, 2021

Yes, but can I have multiple mailboxes in my JSM? So that the incoming e-mails are sorted directly into the right subject? software problems / hardware orders / onboarding etc.

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Jack Brickey
Jack Brickey Community Leader Oct 14, 2021

no. you need to see if there is a means of interrogating the "from email" in automation so you could add a label or something.

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Felix Egerer
Felix Egerer Oct 20, 2021

Ok, thank you.

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