Is it possible to use an Active Directory group to authenticate users and create users directly

[Ian Ashley]

We have AD configured for all our internal users and also have customers access the tickets.

Is there a way the add the customers directory as we don't want add them to our AD group?

Thanks for your help,

Ian

[Jimmy Seddon · Accepted solution]

Hi @Ian Ashley!

If I'm understanding your ask correctly, you won't be able to include your customers AD directory as a part of your instance.

What you will want to do is setup an organization for those customers:

https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/

You should also be able to automate the addition of users into the Organization(s):

https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-organizationid-user-post

That should help get you started on group management for your customers.

-Jimmy