Is it possible to use a validator for one request type only?

[Cindy Blanton]

I have a request type that I need to add a validator to.  The request type uses the same issue type and workflow of several other request types and I do not want to apply the validator to all of them; just the one request type.  When I configure the validator to require a certain field that is specific to the request type, it applies it to all request types even though they don't contain the field.  Hope that makes sense.  Is there any way to do this?  

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Cindy Blanton ,

validator, as you said, is at issue type level and it impacts all issue types defined in the workflow scheme. My suggestion is to create a specific issue type and map it with the request type. Then copy of workflow, apply your validator and edit the workflow scheme in order to map the new issue type.

Hope this helps,

Fabio

[Cindy Blanton]

Thanks!  That does help!

[Joseph Chung Yin]

@Cindy Blanton -

To supplement what @Fabio Racobaldo _Herzum_ suggested,  it is important to know that in JSM that  request type(s) uses Issue Type as the based, and WF setup is applied at the Issue Type level.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.