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I have setup Atlassian Atlas to pull in user details from Okta, this includes their manager. That part is all setup and working, users have correct managers set in Atlassian Atlas.
In JSM, is it possible to then set a custom user picker field "Approvers" to default to the users manager that is stored in Atlas.
- In JSM Automation, I have tried using 'smart' values, to edit the "Approvers" custom field - however there is none for Atlassian Atlas.
- I have tried using Okta API workflows to inject in an API call to set customfield = managerID via JSM API.
I really don't want to buy a market plugin, this must be possible OOB because Atlas has the manager field.
For some reason I never saw your question here.
I ended up using Okta Workflows with basic Jira API calls to do this. No script runner or additional plugin's, just using JSM approval steps in the workflow.
Being able to call the user (and know their manager from another source) allowed me to then do a PUT request via Jira API 3. I've your using Okta, 10000% use workflows.
Hope that helps.