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Is it possible to take users manager and set it as the approver in JSM Automation?

Edited
rohan I'm New Here Jan 23, 2023

Background: 
I have setup Atlassian Atlas to pull in user details from Okta, this includes their manager. That part is all setup and working, users have correct managers set in Atlassian Atlas. 

Request:
In JSM, is it possible to then set a custom user picker field "Approvers" to default to the users manager that is stored in Atlas. 

Attempts: 
- In JSM Automation, I have tried using 'smart' values, to edit the "Approvers" custom field - however there is none for Atlassian Atlas. 
- I have tried using Okta API workflows to inject in an API call to set customfield = managerID via JSM API. 

I really don't want to buy a market plugin, this must be possible OOB because Atlas has the manager field. 

1 answer

Hi Ronan,

Im experiencing the same problem, i have question, did you used  Atlassian Atlas or Access to pull/sunc user manager from Okta, also did you use ScriptRunner to add user manager as approval or other plugin.

 

BR,

Alex

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