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Is it possible to take a backup of Jira Service Management by using cloud hosting infrastracture?




3 answers

Hi @中込 晴菜 

As @Piyush Annadate and @Joseph Chung Yin point out you could use the XML based backup that Atlassian provides. Please see below screenshot below to access the backup functionality.


Following this you can create an XML based backup. The process of creating an XML backup is relatively easy assuming you have a relatively small amount of data. (if your data set is large, you have to consider an alternate strategy). You could also automate the process instead of using the UI, using the private API's that are used by the Atlassian UI.

As you may know from your prior experience with any data, it is relatively easy to backup data but It is extremely hard to restore the data that has been backed-up.

With an XML based backup, when you restore data back, assuming it works (lot of dependencies on the volume of data being restored) you get all or nothing i.e. As an example lets say you took a backup on Dec 31st and you lost some data in between and today is Jan 5th. If you do an XML based restore, you will roll back all your data to Dec 31st anything that was added in between Dec 31st and Jan 5th is lost. 

Somethings to keep in mind in addition is to have the following capabilities as part of your backup & restore strategy: 

- Ability to catalog backup data

- Ability to search backup data

- Ability to restore back data in granular manner

In addition, security, compliance and transparency related capabilities.


Hope this help.



1 vote

Hi, Yes. You can visit the admin section of the instance -  <Site>/secure/admin/CloudExport.jspa and create a backup export.

0 votes

@中込 晴菜 -

Happy 2023.  Take a look at this Atlassian KB for backup creation against your cloud env -

Lastly, here is an excellent posting in the by one of our Community Leaders -

Hope this helps.  If my suggestion helped you, please click on the Accept answer button when you can, so others with the similar questions will be find the answer.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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