Is it possible to set Priority automatically based from the chosen Issue using Custom fields?

[Ivin Gamboa]

I created a custom field with "Select List (single choice)" type. Is it possible to automatically set a Priority depending on their choice in the dropdown?

[Sam Nadarajan · Accepted solution]

Hello @Ivin Gamboa ,

You could accomplish this using an automation rule:

Trigger: Field Value Changed (Issue)

Condition If/Else Block

Condition #1 - Issue Fields Condition (If Issue = Computer not turning on) 

Action #1 - Set Priority field to value

Condition #2 - Issue Fields Condition (If Issue = Faulty Keyboard) 

Action #2 - Set Priority field to value

Condition #3 - Issue Fields Condition (If Issue = Faulty Mouse) 

Action #3 - Set Priority field to value

Let me know if you run into issues setting up this automation rule

[Ivin Gamboa]

It worked! Thanks mate, you're a legend!

[Sam Nadarajan]

Cheers!