Is it possible to redirect to customer portal after ticket submission

[Ste404]

Hi there,

I am looking at setting up a walk up kiosk type support form.  I would like when the ticket is submitted to not sit at the view where it shows the submitted ticket but to actually loop back to the customer portal but even better back to the form where someone can lodge the ticket.

Is this possible with JSM?

[Alex Ortiz]

I don't think that this is going to be possible.  You may need to do some sort of chrome extension/script that listens for the URL to change to my.atlassian.netservicedesk/customer/portal/6/MS-4?created=true

Then, redirect the site back to my.atlassian.netservicedesk/customer/portal/6.

But definitely no automation rule or setting in Jira that I was able to find that would do this.

[Alex Ortiz]

that 6 at the end is just the number from my portal . . yours would be different.  But the ?created=true should be the same.