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Is it possible to manage SLAs globally?

Sarah Cox
Sarah Cox Aug 13, 2022

I have over 100 Service Management Projects with two SLAs in place and I need to change one of them for all projects. Rather than having to do that in each project individually, is there a way to set and manage SLAs globally?

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Tansu Akdeniz
Tansu Akdeniz
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Aug 13, 2022

Hi @Sarah Cox 

Welcome to the community.

If you create a new name for an SLA metric, it creates a new custom field that is available to all service projects in this Jira site. But the configuration is not global. You need to add SLA in other projects and re-configure.

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Sarah Cox
Sarah Cox Aug 13, 2022

Thank you, Tansu

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Tansu Akdeniz
Tansu Akdeniz
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Aug 13, 2022

You are welcome!!

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