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I have over 100 Service Management Projects with two SLAs in place and I need to change one of them for all projects. Rather than having to do that in each project individually, is there a way to set and manage SLAs globally?
Hi @Sarah Cox
Welcome to the community.
If you create a new name for an SLA metric, it creates a new custom field that is available to all service projects in this Jira site. But the configuration is not global. You need to add SLA in other projects and re-configure.