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Is it possible to import Reporters

Most of our users are frontline workers and so don't have an email address, but do have access to Teams. I have a workflow figured out where I can raise a ticket for them and then share it with them via Teams, but I can't change the Reporter (because it has to validate) and I don't want it to show that I'm working on a bunch of tickets for myself.

 

Thanks in advance

1 answer

0 votes
Olga Videc Community Leader Jan 05, 2021

Hello @Aaron Goldhammer 

It's not possible at the moment.

You can vote for it here.

https://jira.atlassian.com/browse/JSDSERVER-4935

But if they use Teams they must have email addresses, you can turn limit notifications they receive. You register them as customers open issue and edit reporter.

BR, Olga

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