Is it possible to hide the search feature in the support portal landing page ?

[Zeeshan Ahmed Khan]

Hi, I would like to know if there is a possibility of hiding or disabling the search feature that says "Find help and services" on the support portal ?

I am using Jira Service Management Standard Plan in Cloud.

[Manoj Gangwar · Accepted solution]

Hi @Zeeshan Ahmed Khan 

It looks like this is not currently possible in cloud. Please check out this request here (and vote smile ):

https://jira.atlassian.com/browse/JSD-2488

[Kate Pawlak _Appsvio_]

In case of JSD cloud this is a correct link: https://jira.atlassian.com/browse/JSDCLOUD-2488

It's promising that it's on the Reviewing status now 🤞

[Zeeshan Ahmed Khan]

Thanks @Manoj Gangwar and @Kate Pawlak _Appsvio_ for your responses.

[sean]

It looks looks like this request has been under review for like 9 years. An obvious need - just Google "hide the search feature in the support portal landing page" and you'll see a bunch of customer requests and no resolution by Atlassian. Am I missing something?

[Kate Pawlak _Appsvio_]

No, Sean. Unfortunately, there is no change - it's not possible to hide it.

[Monika_Ciemiecka_Deviniti_Hexygen]

Hello @Zeeshan Ahmed Khan 👋
When it comes to removing the Search Bar from the Help Centre, we have such feature in our app. If you are interested, feel free to check it out - Theme Extension for JSM Cloud🧡