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Is it possible to hide the search feature in the support portal landing page ?

Zeeshan Ahmed Khan June 6, 2023

Hi, I would like to know if there is a possibility of hiding or disabling the search feature that says "Find help and services" on the support portal ?

I am using Jira Service Management Standard Plan in Cloud.

2 answers

1 accepted

1 vote
Answer accepted
Manoj Gangwar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 7, 2023

Hi @Zeeshan Ahmed Khan 

It looks like this is not currently possible in cloud. Please check out this request here (and vote smile ):

 

https://jira.atlassian.com/browse/JSD-2488

Kate Pawlak [Appsvio]
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 7, 2023

In case of JSD cloud this is a correct link: https://jira.atlassian.com/browse/JSDCLOUD-2488

It's promising that it's on the Reviewing status now 🤞

Like Manoj Gangwar likes this
Zeeshan Ahmed Khan June 9, 2023

Thanks @Manoj Gangwar and @Kate Pawlak [Appsvio] for your responses.

Like Manoj Gangwar likes this
sean March 21, 2024

It looks looks like this request has been under review for like 9 years. An obvious need - just Google "hide the search feature in the support portal landing page" and you'll see a bunch of customer requests and no resolution by Atlassian. Am I missing something?

Kate Pawlak [Appsvio]
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 21, 2024

No, Sean. Unfortunately, there is no change - it's not possible to hide it.

0 votes
Monika_Ciemiecka_Deviniti_Hexygen
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
June 7, 2023

Hello @Zeeshan Ahmed Khan 👋
When it comes to removing the Search Bar from the Help Centre, we have such feature in our app. If you are interested, feel free to check it out - Theme Extension for JSM Cloud🧡

Zrzut ekranu 2023-02-17 o 17.58.47.png

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