Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,463,813
Community Members
 
Community Events
176
Community Groups

Is it possible to have a view only account in JSM?

I would like to have certain users to only view tickets, no need for them to be assigned or to comment on issues. is it possible? 

2 answers

2 accepted

1 vote
Answer accepted

Hi Israel,

You can create a specific role with limited permission as "browse project" which permit user to view the ticket and add certain users to this role.

To create a new role (in Jira settings) : 

community.png

Add permission to a role (on project settings)

community 2.png

Otherwise, there is the role : "request participant" that can view, comment on, and receive notifications about the request. By default, he receives the same notifications as the reporter of the request but can turn off these notifications at any time.

Hope this help,

Best regards

0 votes
Answer accepted
Dave Mathijs Community Leader Dec 20, 2022

HI @israel siboni

Do you also have Jira Software installed? If yes, you can give them a "cheaper" JSW license. If not, you'll need to grant them JSM product access.

Create a project role Viewers and grant only the Browse Project permission to this project role. Then add the designated people to that project role.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events