Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Is it possible to give customers view access to confluence directly?

Hi there,


We're currently writing all of our customer documentation in Confluence which is going great so far.

We've been able to link a service desk project into Confluence for the knowledge base, but this completely breaks all of the awesome navigation and nested documents we have in the sidebar when editing.

Is it possible to give customers in Jira Service Management Read-only access to Confluence? The knowledge base access is limited as almost all of our pages refer to other pages etc.

I found an old community article that says we have to convert them to Atlassian users, but doing this doesn't change the functionality (and that post was from a few years ago)

Any pointers?


2 answers

0 votes
Riley Venable _Atlas Bench_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 14, 2023
You can restrict access to your knowledge base articles from your service project. To change who can view articles in space from your service project, go to Service project settings () > Knowledge base. Select the Who can view dropdown next to the linked space of your choice. Choose the Only Confluence users option if you want only Confluence users with access to that space to view the articles. Choose the All logged-in users option if you want all logged-in users of your service project (even people without a Confluence license) to view the articles.
To make changes to multiple spaces in one action, select the relevant spaces by checking the box next to the space name, go to the Who can view button above the table, and choose from the given options.
Only admins can change these knowledge base permissions. If you don’t see only Confluence users or the All logged-in users option, it may be because the space admin has made the space publicly accessible in Confluence.
You can change this in Confluence if you’re a space admin. To restrict access to your space, select the Settings button to go to Confluence permissions when hovering over that row. Turn off the View permission under Anonymous access. Use Confluence page restrictions to impose more granular restrictions.
0 votes
Sam Nadarajan
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 13, 2023

Hello @Chris Wiggins and welcome to the Community!

Currently not possible. If you're looking to have customers have read-only access and view the page hierarchy (that's not available in the portal when viewing articles), then you'll have to convert the customers to Atlassian accounts and give them either a regular Confluence license or guest license.

Or you could include those links within the page itself so your customers can do some sort of navigating within the page.

Sébastien Sciboz
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Jul 05, 2023

Sadly the automatic links are also not displaying.

This is really boring, so why the portal can't reflect this better.

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events