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We're currently writing all of our customer documentation in Confluence which is going great so far.
We've been able to link a service desk project into Confluence for the knowledge base, but this completely breaks all of the awesome navigation and nested documents we have in the sidebar when editing.
Is it possible to give customers in Jira Service Management Read-only access to Confluence? The knowledge base access is limited as almost all of our pages refer to other pages etc.
I found an old community article that says we have to convert them to Atlassian users, but doing this doesn't change the functionality (and that post was from a few years ago)
Hello @Chris Wiggins and welcome to the Community!
Currently not possible. If you're looking to have customers have read-only access and view the page hierarchy (that's not available in the portal when viewing articles), then you'll have to convert the customers to Atlassian accounts and give them either a regular Confluence license or guest license.
Or you could include those links within the page itself so your customers can do some sort of navigating within the page.