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Is it possible to enforce to fill the custom field while response from Helpdesk?

백재현/DevOps May 22, 2024

Is there a way in Jira Service Desk to require an Agent to fill in a specific field when changing the status of a request to Done? Currently, when changing the status to Done, the Resolution, Linked Issues, and Issue fields need to be filled. I would like to enforce that a specific Custom Field is also filled in. Is this possible?

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Y Dang
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May 23, 2024

Hi @백재현/DevOps,

I suggest that you should create a new screen with these fields (Resolution, Linked Issues, and Issue custom fields,...). Then, add this screen to the transition to status Done.

To make sure these fields are filled, please add a validator to that transition with a transition screen. You can read out step by step to get the solution here: How to make a field required before closing the issue

I hope this helps!

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