Is it possible to convert an email in json or script using autoations?

[Lucas de Souza]

Is it possible to convert an email request on script, HTML or JSON with automation?

For example, we get emails from Windows Defender which comes with a lot of images and so on and we need only the summary and the information inside the :

View incident details: I need only this information

This text is inside the description field.

Thanks a lot.

[Fernando Eugênio da Silva]

@Lucas de Souza 

Not totally sure if this will works for you, but you can try use substring to get only the content you want. Something like this:

{{issue.description.substringAfter("View incident details").substringBefore("INSERT SOME LAST WORD")}}

PS.: I'm assuming that the content you want to 'fix' is comming to Description field

You can see more details about how to use Substring and others functions in this page: Jira smart values - text fields | Cloud automation Cloud | Atlassian Support

Hope this helps you.