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Is it possible to connect multiple slack channnel to Jira Service Management?

中込 晴菜 March 28, 2023

Hi.

I want to make a ticket from multiple slack channnel.

Is it possible to connect multiple slack channnel  to Jira Service Management?

Best regards.

1 answer

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Alex Koxaras _Relational_
Community Leader
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March 28, 2023

Hi @中込 晴菜 

Yes, I think it's possible. Take a look at this documentation https://support.atlassian.com/jira-service-management-cloud/docs/use-jira-cloud-for-slack/:

Once you've added the Jira Cloud app to your Slack workspace, you can set up a Jira Cloud project to send notifications into a Slack channel a couple of different ways.

Invite the bot to a channel

Any time you invite the Jira Cloud bot into a Slack channel, the bot will give you the ability to quickly create a connection between that channel and a project:

If your Atlassian account is connected to multiple Jira Cloud sites, select the site and then the project that you want to connect to the channel. Once you’ve established this connection, you’ll get a confirmation sent to the channel.

Type /jira connect

In public and private channels, you can type /jira connect to quickly set up a connection between Jira Cloud and Slack.

Carles Mata
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March 26, 2024

It's partly true. We can send notifications to several Slack workspaces, but looks like we can only assign one Slack workspace to the `chat` feature. That means if we have several JSM projects, we cannot create tickets from several Slack workspaces.

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