Is it possible to change the email address of the team invites?

[Eivind Bendiktsen]

I want to change the email address of the team invites to our Jira Service Management. Currently it is sent from an address in this format "noreply+xxxxxxxxxxxxxxxxxxxxxx@am.atlassian.com" which looks like a spam mail to our users. I want to change it to a custom email address that uses our domain, instead of Atlassian.

I know it is possible to change the email address for notifications from JSM, but I can't seem to find any information about this.

[Angélica Luz · Accepted solution]

Hello @Eivind Bendiktsen,

Welcome to the Atlassian Community!

When it comes to invitations, it’s currently not possible to change the email address for customer or user invites.

There are feature requests suggesting improvements for that:

• Service Desk Invitation Should Send As the Custom Project Email Address
• Change invite email address for agent
• User Invite Request to be Send Out by the Outgoing Mail server address

Please, click on vote and also watch the tickets above to receive updates from our product managers.

Kind regards,
Angélica