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Is it possible to authorize service desk new user creation

When a new use do the self registration for a new service account (with Service Desk) I want to authorise before user account is created. The system should create user accounts only for authorised requests. Is this something we can do with JIRA service desk?

1 answer

1 vote

Hello @Buddhika Indatissa,

Welcome to Atlassian Community!

When it comes to customer access, currently, if we allow them to create their own accounts in the portal or sending a request via email, it will not be possible to approve or deny their accounts from being created. Anyone that goes to the portal or sends an email, will be able to create an account.

There is a feature request suggesting the implementation of such ability:

Please, click on vote and also watch to receive updates about the feature.

Kind regards,

Hi @Angélica Luz

I've voted for the feature request.

Best Wishes,


Like Angélica Luz likes this

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