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Is it possible to attach email itself that is created as a jira ticket for emailed requests?

Angelica Hernandez
Angelica Hernandez Mar 23, 2023

I set up a service project that was connected to the company's customer email contact us. The team does not want to allow jira to send notifications or status updates from the portal to the customer and was wondering if the system can add the email as an attachment when the ticket opens automatically.

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