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We want to add an image into the text that gets send out when a ticket is raised, currently it just says;
Reply above this line.
Just confirming that we got your request. We're on it.
View request · Turn off this request's notifications
We want to replace the text with a nice image etc, is this possible?
Hey @jamie,
Welcome to the community! Head over to your Service project settings -> Customer notifications -> Edit templates.
And then start having fun customizing them! :)
Best, Max
Hi Max,
Thanks for this, only does text, are we able to put images in? I'd like to add;
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Hey Jamie,
what gives you the impression that it only does text? You can edit the HTML and CSS of the templates. Maybe have a look at the docs, especially at the first blue box. :)
Change the look and feel of customer notifications
Best, Max
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I think I might be in the wrong place as the below doesn't have the HTML option, any ideas?
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Yes, follow the little path I wrote in my first posting to find the templates. :)
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The route you said I can't seem to find, the closest I get is :
Projects/CES Technical Support/Project settings/Notifications
The a list of the notification and I can click enable or edit. Edit takes me to the screen shot above.
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Hey, so you're telling that you cannot see this button?
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Found it!
Just need to do the below;
You can add a logo by referencing a publicly-hosted image in the HTML. For example, <img src="url to the image"></img>.
Then I can do it, thanks!
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Guessing you can only have 1 template, so I couldn't make them for, ticket opened and one for replies.
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