Is it possible to alter the automated emails that the system sends?

[jamie]

We want to add an image into the text that gets send out when a ticket is raised, currently it just says;

Reply above this line.

Just confirming that we got your request. We're on it.

View request · Turn off this request's notifications

We want to replace the text with a nice image etc, is this possible?

[Max Foerster - K15t]

Hey @jamie, 

Welcome to the community! Head over to your Service project settings -> Customer notifications -> Edit templates.

And then start having fun customizing them! :)

Best, Max

[jamie]

Hi Max, 

Thanks for this, only does text, are we able to put images in? I'd like to add; 

[Max Foerster - K15t]

Hey Jamie,

what gives you the impression that it only does text? You can edit the HTML and CSS of the templates. Maybe have a look at the docs, especially at the first blue box. :) 

Change the look and feel of customer notifications 

Best, Max

[jamie]

I think I might be in the wrong place as the below doesn't have the HTML option, any ideas?

[Max Foerster - K15t]

Yes, follow the little path I wrote in my first posting to find the templates. :)

[jamie]

The route you said I can't seem to find, the closest I get is : 

Projects/CES Technical Support/Project settings/Notifications

Customer notifications

The a list of the notification and I can click enable or edit. Edit takes me to the screen shot above.

[Max Foerster - K15t]

Hey, so you're telling that you cannot see this button?

[jamie]

Found it! 

Just need to do the below; 

You can add a logo by referencing a publicly-hosted image in the HTML. For example, <img src="url to the image"></img>.

Then I can do it, thanks!

[jamie]

Guessing you can only have 1 template, so I couldn't make them for, ticket opened and one for replies.