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Is it possible to add "Linked Issues" field in [System] Incident screen?

Denis Gorbunov
Denis Gorbunov Jun 23, 2021

We have Jira Service Desk Form ([System] Incident) where internal customers would like to add "Linked Issues" field. In this case during issue creation they can link existing Jira ticket as blocked by.

We were able to add this field into Request Form. However, it sits in Hidden Fields and can't be moved to Visible even all screens have it.

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Mark Harding
Mark Harding Jun 24, 2021

Is this creating an incident from the Portal? If so, yes.

 

Go to Project Settings,.. Request Types,.. Incidents,.. Report a System Problem,.. and Edit the 'Customer request form'.

Linked issues is one of the fields you can 'Add' into Visible fields.

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Denis Gorbunov
Denis Gorbunov Jun 24, 2021

So we have that field there. However, it sits in hidden fields and can't be moved to Visible.

When you hover over it, you get a message "This field type can't be shown in the Customer Portal".Screen Shot 2021-06-24 12-25-37.jpg

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Mark Harding
Mark Harding Jun 25, 2021

Oh, well that sucks then :(

Looks like they tease you with the opportunity just to rip it out from under you!

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