Our Customer Support team uses Slack to raise Jira tickets for bugs raised by our customers.
As far as I am aware, it’s not possible to use a template in the Description field in Slack to make sure they answer some basic questions (e.g. Steps to reproduce, which customers were impacted etc) so that when the issue appears in Jira those questions are answered. This generates a lot of unnecessary back and forth between Product, Engineering and Support.
Is it possible to include a template in the Jira bug Description field in Slack?
Thanks,
Erica Doddato
