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Is it possible to add a customer with a differnt email address domain?

Scott Dowell
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June 5, 2024

I want Jora to automatically create a ticket if it receives an email from an alert system from the microsoft.com domain. However, I cannot create them as a customer because the domains do not match our configured domain name.

What can be done so if Jira receives the alert email a ticket/issue/incident is automatically created?

1 answer

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Nadhila Savira
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 7, 2024

Hi Scott,

This is Nadhila from JSM.

I think it is best that our support team take a look at your site's configurations first before we can make an accurate suggestion. Do you mind asking your site admins to submit a support request to us about this topic?

Here's our support page: https://support.atlassian.com/contact/

Scott Dowell
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 13, 2024

I have submitted a request

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