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Is it possible to add a customer to an Organization via script?

amanda_9luc0k

Hi all,

I am trying to make a script that assigns Customers to an organization upon Issue Creation with Scriptrunner.

I have used the "Add user to organization" method documented here: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-organizationid-user-post

and while it works with licensed users, it turns up errors whenever I try it with a customer accountId.

{"errorMessage":"Could not find accountIds: qm%3A9c4ffcdc-c9a8-4072-a73d-f1c796ec83cd%3A86f55d53-c694-4db6-84ed-0889500b7fac","i18nErrorMessage":{"i18nKey":"sd.request.participants.validation.missing.account.ids","parameters":["qm%3A9c4ffcdc-c9a8-4072-a73d-f1c796ec83cd%3A86f55d53-c694-4db6-84ed-0889500b7fac"]}}
2021-08-13 09:18:49.728 INFO - {"errorMessage":"Could not find accountIds: qm%3A9c4ffcdc-c9a8-4072-a73d-f1c796ec83cd%3A86f55d53-c694-4db6-84ed-0889500b7fac","i18nErrorMessage":{"i18nKey":"sd.request.participants.validation.missing.account.ids","parameters":["qm%3A9c4ffcdc-c9a8-4072-a73d-f1c796ec83cd%3A86f55d53-c694-4db6-84ed-0889500b7fac"]}}

I also (without luck) tried out some suggestions found around the atlassian comunitty, such as: https://community.atlassian.com/t5/Jira-Service-Management/Organization-automation/qaq-p/225618

So I'd like to ask if there's something I have overlooked somewhere and/or if it is even possible to add Costumers to organization via script?

Any suggestions/ even a clear "not possible", is much appreciated!

Had high hopes for JSD, but without the ability to auto assign customers, it probably isn't for us.

Kind regards,

Amanda

Accepted answers

Nicola D.

Of course it is possible!

here an example :

https://github.com/WuerthPhoenix/Atlassian-Extension-Scripts/blob/main/load-jsm-customer-ldap/load-jsm-customer-ldap.sh

file: load-jsm-customer-ldap (from line 116)

Cheers

Nicola

All comments

Alex Koxaras -Relational-

Hi @amanda

I think that you have to create your customer first (https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-customer/#api-rest-servicedeskapi-customer-post), and then to add him to an organization. Sending an API request for adding a customer to an organization, requires his/her ID. An this is created once the customer is created.

Hope that helps

Nicola D.

Of course it is possible!

here an example :

https://github.com/WuerthPhoenix/Atlassian-Extension-Scripts/blob/main/load-jsm-customer-ldap/load-jsm-customer-ldap.sh

file: load-jsm-customer-ldap (from line 116)

Cheers

Nicola

amanda_9luc0k

Thanks ! I tried it friday but it didn't seem to do the trick.

It gave the same error, but worked fine with a licensed user (that wasn't yet a customer).

amanda_9luc0k

That is very cool! Havn't tried it out, but will accept this as the answer

We have however decided that JSD isn't for fit for our needs atm. But I will save this in case that changes.

Thank you so much for your help !

(This has been bugging me for weeks and eventhough we're not going to use it, this gives me peace of mind)

David Harkins

Has anyone managed this without the need for making an API call?

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