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Is it posible to see dashboards if the user has not licence of Service Management?

I have create a Dashboard  in Service MANAGEMENT and woluld like to give permisions to people with no  licence of agent, only client of the portal,

is it possible?


1 answer

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Answer accepted

Hi Pilar,

Yes you can.  You just have to give them browse access only in the project.  If they need to be assigned or edit a ticket you will have to consume a license.


Thanks for the response,

Is this solution for server or datacenter? my question is about JIRA Service management Cloud?

Fabian Lim Community Leader Jun 07, 2021

We use data center.  I'm assuming it will be the same for cloud too.  

Yes it is, thanks a lot!


Hi @Pilar Lopez Gracia - Did it work for you when working on cloud environment?
If it works, can you please share what are the steps for setup?

I tried to add a "non agent" user to a  new group I have created.

I have granted "browse projects" + shared dashboard permission to that group.

Still, the user do not have access to the dashboard.



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