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Is ${event.user.name} now {{initiator.displayName}}

James Duffy April 20, 2023

I'm looking to migrate to the cloud and after performing a test migration looks like I have to recreate my automation rules in the cloud.

 

Previously on server I had a rule to send an email and was using the variable 

`${event.user.name}`  

Is this variable still available on the cloud or is the correct one to use:

`{{initiator.displayName}}`

 

Thanks!

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Answer accepted
Tessa Tuteleers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 21, 2023

Hi @James Duffy , 

Welcome to the community!

Cloud indeed has different smart values to use for Automation. 
You can find a summary here

However, if you are talking about sending customer notifications from JSM with the Legacy Automation, you still need to use ${event.user.name} as smart value in your email. 

Screenshot 2023-04-21 at 10.34.41.png

Hope this helps

- Tessa

James Duffy April 22, 2023

Yes! Thank you. I completely missed this section.

Like Tessa Tuteleers likes this

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