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Is a request type id unique?

Edited
David Torres
David Torres Jan 25, 2023

Could a request type be shared among more than one project? could you confirm?

it is possible to find a request type id in more than one service desk?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist- Community Leader Jan 25, 2023

TLDR: Yes

Every object in Jira has a unique id. It is well buried, but there is one.

So, no, whilst you can share request types, you can not share issues across projects.  An issue can only be in a single container (project) at a time.

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Joseph Chung Yin
Joseph Chung Yin Community Leader Jan 25, 2023 • edited

@David Torres -

If I understood your ask correctly, are you asking a REST API call which to pull all request type ID for all of your JSM projects?

The available REST API call is as per each JSM project.  The Request Type ID is unique for each project can cannot be shared within multiple project based on my knowledge.  

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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