Is JIRA licence needed with JSM for an Agent

Stéphane Hallé
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August 5, 2024

Hello,

Do we need a licence for Jira (Core) and Jira Service Management (JSM) to be able to develop an ITSM within JSM?

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Samuel Gatica _ServiceRocket_
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August 5, 2024

Hi @Stéphane Hallé 

Welcome to the community!

To develop and use IT Service Management (ITSM) capabilities within Jira Service Management (JSM), you only need a license for Jira Service Management. JSM includes all the necessary features to develop ITSM workflows, manage requests, incidents, changes, and assets.

  1. Jira Service Management (JSM):

    • JSM is designed specifically for ITSM and service desk management. It includes features like request management, incident management, change management, problem management, and more, tailored to ITSM needs.
    • A JSM license includes all the core Jira functionalities you need to develop ITSM processes. This means you can create projects, workflows, and configurations directly within JSM.
  2. Jira Core:

    • Jira Core is the base product for generic project management and is typically used by business teams for task tracking and project management.
    • If your organization is only developing ITSM capabilities within JSM, a separate Jira Core license is not required. JSM includes Jira Core's capabilities as part of its offering.

Hope this helps!

Best regards

Sam

Dave Rosenlund _Trundl_
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August 5, 2024

@Samuel Gatica _ServiceRocket_  is not wrong, @Stéphane Hallé; however, I would remind both of you that Jira Core is no more.

Jira Core + Jira Work Management + Jira Software = (just) Jira (now).

Jira Service Management remains a separate product.

Welcome to the next era of Jira

 

-dave

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