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Invite email not received by one of our new user

Anish Zahoor
Anish Zahoor
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October 4, 2022

Hi, I am trying to invite a new team member to our project but the new team member is unable to receive the invite email

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Jack Brickey
Jack Brickey
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October 4, 2022

Hi @Anish Zahoor ,

if the user has checked their spam or junk folders and the administrator has verified that the invite was sent then I recommend opening a ticket with Atlassian support. There are occasions where some emails get blocked and they must clear them.

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