Internal stakeholders in Standard Plan

[giuseppe_corsello_nnamu_com]

Dear all,

I am having difficulties to add internal stakeholders to issues on Service Project. We have the Standard Plan and it is not clear if this is a functionality included on our plan or not.

When looking at this article no: https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-add-and-manage-internal-stakeholders/, but based on the pricing plan it seems yes: https://www.atlassian.com/software/jira/service-management/pricing

Could anyone please clarify?

Thank you,
Giuseppe

[Walter Buggenhout]

Hi @giuseppe_corsello_nnamu_com,

As long as your internal stakeholders are licensed Jira users of another product (Jira Software, Jira Work Management), you can give them access to a Jira Service Management project. You don't have to pay an agent license for those users.

They will be able to see the issues in the project and even add internal comments to them, but they cannot interact with customers (via public comments), be the assignee, edit issues or log work against them.

Hope this helps!

[giuseppe_corsello_nnamu_com]

Thank you Walter - super helpful! Do you know if I need to set-up anything on the Service Project in particular to allow stakeholders to be tagged on specific issues? Indeed, using the standard chat, I am not able to do it and I do not have the classical field called ´Stakeholder´ when configuring the issue template

Not sure if there is anything I am missing 

[Walter Buggenhout]

When they have a Jira license to another project, it should be possible to mention them using (@their_name).

If you want a stakeholder custom field, a Jira admin in your site should be able to add a user custom field with that field name and add it to the screen(s) used in your service project so you can add them.