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Internal customer access to service portal with active diretory integration

Joao Santos February 28, 2024

Hi,

Trying to implmenent JIRA service Management on several teams in my company but I am facing some questions regarding the access to the service portal to internal customers.

 

Is there any way they can be access without needing to define a new password? or by using the password from my companie's active diretory From microsoft)?

 

This could be a deal breaker if they need to define a new password for every internal customer.

I have seen the 'Atlassian Access' produt, but I'm not sure if that will resolve the problem only for agents or for internal customers.

 

thank you in advance.

 

João

 

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