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Intermittent failure in email test connection & no ticket created

Imogen Osborne
Imogen Osborne
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August 12, 2022

We are experiencing intermittent issues with email connection for our 4 service desk projects.  We've only experienced when we upgraded to 4.22.1 although clearly it could have happened before I wouldn't have known.

As a result we're not creating support tickets and customers are getting frustrated.

Any thoughts please?

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Dirk Ronsmans
Dirk Ronsmans
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August 12, 2022

Hi @Imogen Osborne ,

As you are self-hosted, anything you can see in the logs? (Errors when creating/Connection issues?)

without more information this could be pretty much anything. Also have you looped in the people responsible for your email service? 

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
SERVER
VERSION
4.22.1
TAGS
AUG Leaders

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