Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,365,241
Community Members
 
Community Events
168
Community Groups

Intermittent failure in email test connection & no ticket created

We are experiencing intermittent issues with email connection for our 4 service desk projects.  We've only experienced when we upgraded to 4.22.1 although clearly it could have happened before I wouldn't have known.

As a result we're not creating support tickets and customers are getting frustrated.

Any thoughts please?

1 answer

0 votes
Dirk Ronsmans Community Leader Aug 12, 2022

Hi @Imogen Osborne ,

As you are self-hosted, anything you can see in the logs? (Errors when creating/Connection issues?)

without more information this could be pretty much anything. Also have you looped in the people responsible for your email service? 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
4.22.1
TAGS

Atlassian Community Events