Integration with Jira and servicenow

[Santosh Prajapati]

Hi I am unable to integrate servicenow and jira, when i am trying to give correct endpoint details using the rest api documentation in jira resource page i either get a 404 error or 401 unauthoruized error.

In addition, upon checking the outbound https request there is never a request sent on the added endpoint, could someone please help!

[Joseph Chung Yin]

@Santosh Prajapati 

Welcome to the community.  I agreed with @Nikola Perisic stated.  You can also take a look at the following link on ServiceNow IntegrationHub's Jira Spoke with Jira -

https://www.servicenow.com/community/now-platform-articles/integration-with-jira-using-jira-spoke/ta-p/2323402

https://www.youtube.com/watch?v=OdUJKfLC1vs

Hope this also helps.  

Best, Joseph Chung Yin

[Nikola Perisic]

Welcome @Santosh Prajapati 

In order to integrate the two different platforms such as Jira and ServiceNow, you would need to use webhooks from both sides.

Jira: https://developer.atlassian.com/server/jira/platform/webhooks/

ServiceNow: https://www.servicenow.com/community/in-other-news/how-to-integrate-webhooks-into-servicenow/ba-p/2271745

Within Jira, you would need to create the automation rule where for the trigger you would use Incoming webhook. Copy the URL from the automation rule that contains the webhook details.

More could be found here: https://community.atlassian.com/t5/Jira-questions/jira-integrate-with-servicenow-via-webhook/qaq-p/2168281