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Integration Opsgenie with Jira Service Management


I followed this documentation guide and have set up both the Jira webhook and the Opsgenie Alert integration.

When I raise a test ticket in Jira, I do see from Opsgenie logs that it received the integration event but all the incomingData parsed object attribute fields have bank values and the warning I get is "Skipping incomingData, no matching actions found"

{ "_incomingData": { "_parsedData": { "summary": "null", "-components": [], "-labels": [], "reporter_email_address": "null", "project_key": "null", "created": "null", "comment_body": "null", "issue_type": "null", "description": "null", "webhookEvent": "issue_property_set", "statusCategory": "null", "priority": "null", "comment_author": "null", "assignee_email_address": "null", "delayIfDoesNotExists": "true", "alias": "null", "assignee_display_name": "null", "key": "null", "-versions": [], "reporter_display_name": "null", "status": "null" }, "integrationType": "JiraServiceDesk", "integrationName": "Jira Service Management", "incomingDataId": "db939e5e-1aa8-4db8-b570-83bfdc821df0", "key": "null" } }

I'm not sure if the problem is on the Opsgenie side or Jira. Could Jira be posting an empty message payload to Opsgenie and hence Opsgenie ends up not able to parse the inbound message for relevant key fields?

Thanks in advance for any help here.

Best regards


1 answer

0 votes
Prince Nyeche Community Leader May 21, 2021


Based on the document for successful connection, you have to input your email address and API token of your user for your JSM cloud instance. Did you do that? If yes, ensure that the project key you're trying to fetch data from is correct and is in capital letters.

I ended up figuring out that was the issue after posting my question on the board.

Thanks Prince for the assistance.

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