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Integrating Customer Support(CS Level Escalation) Service Project with Dev Team Software project

Hamza Khan
Hamza Khan
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June 29, 2024

I want to integrate a Customer Service management board with a Dev Team board so I can escalate tickets(User bug reports / Issues) to the dev team board and get updates!


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Fabian Lim
Fabian Lim
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June 30, 2024

Hi @Hamza Khan

Welcome to the community!

If you want to create a new board, here are the instructions on how you can set a board.  https://www.atlassian.com/agile/tutorials/creating-your-agile-board

What you need to do next is include the specific issues you want to bring from the JSM and Dev Team board into the JQL Filter board. You will have to make sure that the dev members have access to browse both the JSM and JSW projects.  

I hope this helps.

Fabian

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