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Integrate between Jira Service desk and Zendesk

Hi, I like to integrate Jira service desk(Our Team) and Zendesk(Our partner) where data also should transfer. Is there any way to do this? I didn't like to go with Plug-ins.

3 answers

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Brant Schroeder Community Leader Mar 07, 2019

The easiest way would be to use an app (Add-on) https://marketplace.atlassian.com/search?query=Zendesk

If you do not want to use an app then you can create your own integration using the JIRA API.   

Okay, Thank you Brant. 

  So, You mean JIRA Rest API right?  

Brant Schroeder Community Leader Mar 07, 2019

Yes the JIRA rest API could be used to create a custom integration.

Okay, Can you provide me any link where i can work on?

Hi Brant, I need one more help from you. I have multiple partners they are using (like Zendesk, bugzilla, QA, etc..,) I need common add-on to integrate the JSD (where metrics should transfer on bi-directional and SLA's ) to these? or we need to go with Rest API?

Brant Schroeder Community Leader Mar 11, 2019

I do not know of a single app.  You might use something like zappier to accomplish this through the API.

Hi Guys, we have recently developed an app called getint.io, to address this particular need - to help you with the integration between Jira and Zendesk (including a migration feature for those, who may need it). 

In the case of integration with an external Partner, in many cases you may not need to integrate everything - instead, you may want to integrate just tickets with a given label. 

With this app, you can also connect one Jira to multiple Zendesk instances.

Here is the link to the Marketplace: https://marketplace.atlassian.com/apps/1223934/getint-zendesk-integration-issue-sync?hosting=cloud&tab=overview

And to the website, if you'd like to read more https://getint.io/

Hope it helps,

Jacek

OpsHub Integration Manager, an out-of-box integration solution, can also facilitate this integration.

Hi @nani 

 

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