Integrate between Jira Service desk and Zendesk

[Nani]

Hi, I like to integrate Jira service desk(Our Team) and Zendesk(Our partner) where data also should transfer. Is there any way to do this? I didn't like to go with Plug-ins.

[Brant Schroeder · Accepted solution]

The easiest way would be to use an app (Add-on) https://marketplace.atlassian.com/search?query=Zendesk

If you do not want to use an app then you can create your own integration using the JIRA API.   

[Nani]

Okay, Thank you Brant. 

  So, You mean JIRA Rest API right?  

[Brant Schroeder]

Yes the JIRA rest API could be used to create a custom integration.

[Nani]

Okay, Can you provide me any link where i can work on?

[Brant Schroeder]

Server - https://developer.atlassian.com/server/jira/platform/rest-apis/

Cloud - https://developer.atlassian.com/cloud/jira/platform/rest/v3/

[Nani]

Hi Brant, I need one more help from you. I have multiple partners they are using (like Zendesk, bugzilla, QA, etc..,) I need common add-on to integrate the JSD (where metrics should transfer on bi-directional and SLA's ) to these? or we need to go with Rest API?

[Brant Schroeder]

I do not know of a single app.  You might use something like zappier to accomplish this through the API.

[Getint_io]

Hi Guys, we have recently developed an app called getint.io, to address this particular need - to help you with the integration between Jira and Zendesk (including a migration feature for those, who may need it). 

In the case of integration with an external Partner, in many cases you may not need to integrate everything - instead, you may want to integrate just tickets with a given label. 

With this app, you can also connect one Jira to multiple Zendesk instances.

Here is the link to the Marketplace: https://marketplace.atlassian.com/apps/1223934/getint-zendesk-integration-issue-sync?hosting=cloud&tab=overview

And to the website, if you'd like to read more https://getint.io/

Hope it helps,

Jacek

[Diana_Architect_ZigiWave]

@Nani hi. Did you succeed with the integration? May I suggest a tool for your next project?

My name is Diana and I am a solutions architect at ZigiWave. You can easily connect Jira SD & Zendesk. Our no-code integration platform ZigOps will help you achieve that in a matter of minutes. It allows the transfer of default and custom fields between the systems and syncs them in real-time. Our tool reads the schema dynamically and can transfer any fields. If you want to see how it works in action: book a technical demo. And is fully customizable.

[francis]

Hi @nani 

Did you find a solution?

[Brad Peterson]

OpsHub Integration Manager, an out-of-box integration solution, can also facilitate this integration.

[Nani]

Thanks @Brad Peterson