Integrate Instagram/Facebook with Jira Service Management?

[Edgardo Ibarra]

Hey there!

I'm Looking for a tool or plugin to streamline social media support in Jira Service Management?

I'm exploring options to manage Instagram and Facebook comments/DMs directly within JSM, but haven't found the perfect solution yet.

Anyone have experience with such integrations? Recommendations appreciated!

[Joe Breath]

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[James Jade]

To streamline social media support in Jira Service Management (JSM), I recommend using the Instander app for Instagram. It offers advanced features for managing comments and DMs, and can be configured to work with JSM.

For Facebook, **Meta Business Suite** is ideal. It efficiently handles comments and messages and integrates well with JSM through various third-party tools like Zapier or Automate.io for custom workflows.

Hope this helps! Any further questions, feel free to ask.